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Stores have been using self-checkout for years to cut labor costs and speed up the checkout process. While it’s a convenient option for many, it has its downsides.
From technical glitches to uncooperative machines, there are plenty of reasons why some people find self-checkout more frustrating than helpful. Here are ten things that drive shoppers crazy about self-checkout.
Best for Small Purchases
Self-checkout is great when you’re only buying a few items—quick and convenient. But when you’re handling a full cart, the process can become slower and more complicated.
Slow Scanning
Self-checkout can be a bit of a slow dance, with each item taking its sweet time to scan as we fumble around searching for the barcode. It’s a process that many of us aren’t used to – unless you are a trained cashier. The noticeable difference in speed between cashier transactions and self-checkout can be discouraging for many.
Technical Issues
Self-checkout machines aren’t always reliable. Errors and glitches can pop up, causing delays and frustration.
Needing Assistance
It’s common for the machine to encounter a problem, requiring you to call for an attendant—defeating the purpose of self-service.
Weighing Items
Weighing produce or other items can be a hassle, especially when you have to scroll through a long list of options to find the correct one.
Missing Human Interaction
One downside of self-checkout is the lack of personal interaction. Unlike a traditional checkout, there’s no friendly exchange or immediate help with any issues that arise.
Receipt Verification
It can be annoying to have your receipt checked at the exit after using self-checkout, leaving some customers feeling like they’re under extra scrutiny.
ID Check
Buying alcohol or restricted items at self-checkout can be a waiting game, as you’ll need an attendant to verify your ID before proceeding.
Physical Strain
Self-checkout can be physically demanding, requiring frequent bending to scan and bag items, which can be uncomfortable for some shoppers.
Limited Space
The small bagging area at self-checkouts can make it tricky to organize and pack your items, adding to the stress of the process.
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